Frequently Asked Questions

Yes – We do use SSL security technology to encrypt personal information that is sent through our website. We use an XRamp SSL 128-bit secure encryption technology that is widely used on most e-commerce websites. Please visit our Secure Transactions section to view more details about our website security.

Yes – Please visit our warranties section to view the details associated with our product warranties. Our products shall be free of defects in material and workmanship for a minimum period of 1 year from the date of purchase. Product warranty period will vary from product to product and may be significantly longer than 1 year. Information detailing a longer warranty period can be found on that specific product page.

Please click here to see our privacy policy.

Please click here to see our returns policy.

You can only cancel an order if it has not shipped. If it has, the customer will be responsible for shipping charges. They must accept the order and call us when they receive it (If they still want to cancel).

Our pricing is continuously compared with our competition and updated in an effort to bring you the best prices available on the web. In certain specific situations we will offer a discount.

Yes – Our website is designed to be able to service both businesses and consumers.

Yes – With UPS order only. Freight shipments are shipped pre-paid and add.

Freight orders are sent Pre-Pay and Add. We will add shipping charges to your order based on a real time quote that is prepared when you checkout. In special cases (e.g. Hawaii, Alaska, and international orders) we may offer alternatives on a case by case basis.

Many of our items are made to order, lead times reflect this added time.

Shipping costs continue to rise for a variety of reasons. First is the cost of fuel. Second, due to weight and size restrictions put in place by UPS/FedEx, many of our items ship freight via common carrier semi truck. Since the items shipped via this method are also large and heavy, extra handling is involved (e.g. lift-gate, truck to truck transfer). This results in high freight shipping charges via common carrier semi truck.

UPS items are restricted to no more than 150lbs. In addition, UPS has size restrictions due to their truck size and handling capability. For items that do not meet these maximum requirements we provide common carrier service at a pre-negotiated deep discount rate.

Shipping option presented at checkout. Recommended for heavy and/or large shipments. This option is only available for freight shipments via common carrier semi truck. A power lift-gate will assist the receiver by lowering the merchandise from the truck to the ground for easy removal. Order a power lift-gate if you are unable to unload the shipment (due to lack of truck dock and/or fork-lift). Customer must remove the shipment from the lift-gate. Drivers are not required to help remove a shipment from a truck.

No.

Yes – Please contact us to specify your order and we will provide a customized quote for your international order.

Yes – Visa, MasterCard and AMEX.

We only accept purchase orders from government and schools. For all other buyers we accept credit card or check prepay.

If you have not purchased via PO previously your account will need to be approved by our accounting department prior to shipment of your order. After approval you will be able to place PO orders at your discretion, with some limitations.

We charge sales tax in the state of Wisconsin only.

No - Assembly is required at your location, this saves on shipping and manufacturing costs.

Inground - Product Can Be Mounted In The Ground For Security. 
Portable - Standard Frame, with no pre-drilled holes or way to permanently affix the item in it’s location. 
Surface Mount - Might Have Holes in The Frame Or Flanges Mounted On The Frame To Screw In A Lag Bolt To Attach To The Ground.

Plastic Coating - Product Is Dipped In Plastic & Baked On & Then Cooled. 
Powder Coating - Dipped In A Powder & Then Baked To Form The Plastic Coating.