Returns and Exchanges
We want you to be completely satisfied with your purchase – if you aren’t, you can return it. A unique return authorization (RA) number is required for each returned product. Products cannot be shipped back without an RA number from a KirbyBuilt customer service representative. If an RA number is not associated with your return, the shipment will NOT BE accepted.
To receive a return authorization number, please call customer service at 1-866-965-4729, between 8 a.m. and 5 p.m. CST, Monday – Friday.
The RA number must be requested within 30 days of receiving your product. You then have 30 days from the receipt of the RA to return your product for an exchange or refund. Returns made 60 days past the initial date of delivery to your facility will not be accepted.
All exchanged and returned merchandise must be in original factory condition for credit to be issued. Custom, personalized, and clearance products are not returnable.
The customer is responsible for all shipping costs, and, in most cases, will be subject to a restocking charge of 25%.
Any merchandise returned without a return authorization number will cause your credit to be delayed or denied. Please return product freight prepaid. No COD or Freight Collect shipments will be accepted.
Damage During Shipping
Occasionally, damage occurs during shipping - please remember to inspect your products completely. It is important to note any damage on the Bill of Lading before you and the driver sign off on the shipment. Damage and shortage claims must be reported within 10 days of delivery. All packaging and paperwork should be kept until the inspection process is completed.
If you have any questions, please contact our Customer Service department at 1-866-965-4729 for return/replacement instructions.