Shipping Policy

Lead Time

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most products are shipped within within 10 - 14 business days from receipt of order. Orders are processed and shipped during normal business hours, Monday through Friday. Please view individual product pages for more accurate lead times. Customized products generally have a longer lead time.

Shipping Methods

KirbyBuilt ships the most economical way possible. Many of our products ship via UPS. However, heavier items and large orders ship via a common carrier (semi-truck). For common carrier shipments, the driver will bring the product to the truck tailgate. The consignee (usually the buyer) is responsible for offloading merchandise from the common carrier truck’s tailgate.

What is Liftgate?

This unloading method is recommended for heavy and/or large shipments to a destination that does NOT have a loading dock or fork-lift services available. This option is only available for freight via common carrier truck shipments.

A liftgate will assist the receiver (consignee) by lowering the merchandise from the truck to the ground for easy removal. The customer is responsible for removing their shipment from the common carrier truck. Drivers are not required to help remove a shipment from a truck.

Make sure to order liftgate service with your shipment if you are unable to unload the shipment yourself (due to lack of truck dock and/or fork-lift). This option needs to be noted at the time of order. There is an additional fee for this service.

Shipping Charges

Customers are responsible for all shipping charges. Your charges will be calculated and displayed during the checkout process. KirbyBuilt will prepay all shipping charges (UPS and common carrier). These shipping charges - paid by KirbyBuilt - will be added to the customer’s invoice.

Delivery Hours

Standard delivery hours are M-F 7AM-5PM CST. Please note on your order if your facility has special delivery hours and/or delivery directions.

How to Receive your Product

1. IMMEDIATELY inspect all package(s) and product(s) before acceptance from the carrier.
2. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Please take pictures of any damage that is found, and date the images.
3. Keep all packaging and paperwork until the inspection process is complete.
4. Report damage and shortage claims within 5 days of delivery to a customer service representative at KirbyBuilt. Freight damage claims are extremely time sensitive. Please contact our Customer Service department at 1-866-965-4729 for return/replacement instructions.

Partial Shipments

When ordering multiple products on a single order, delivery dates may vary. Products ship from various warehouses. Be assured, your entire order will be delivered as quickly as possible.